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Device Integrations

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This document outlines the process for getting an Modbus device officially supported by the Polar Cloud.
Once integrated, the device will no longer be used as a Generic Modbus type — it will become a fully recognized and supported device within the Polar Monitoring ecosystem.

Integration Criteria

Polar Monitoring will assess each integration request based on:

  • Commercial viability: Whether the integration is practical and beneficial for ongoing or future projects.

  • Broader value: Whether the device will add long-term benefit to the Polar Cloud platform rather than serving as a once-off integration.

Integration Process

1. Submit an Integration Request

Send an email to info@polarmonitoring.com with the following details attached:

  • Device installation manual

  • Product data sheet

  • Complete Modbus register list

2. Initial Review and Discussion

A Polar Monitoring representative will contact you to schedule a meeting to discuss:

  • The data points (values) to be read from the device

  • The controls that need to be available

  • The faults or alarms that should be monitored

  • Whether a physical device can be sent to Polar Monitoring for testing

This meeting helps determine the feasibility and scope of the integration.

3. Device Testing and Integration

For effective integration, a physical device must be available for testing.

  • Preferred method: Ship the device to the Polar Monitoring offices for in-depth testing and configuration.

  • Alternative method: If shipping is not possible, the client must connect the device to a Polar Gateway and coordinate testing sessions with a Polar Monitoring integration specialist.

Testing ensures that all communication, control, and data parameters function correctly before the integration is finalized.

4. Validation and Final Testing

Once development is complete, comprehensive testing will be conducted to verify the integration’s stability and performance. This step is crucial to ensure full compatibility with the Polar Cloud.

Estimated Timeframe

The full integration process typically takes up to 6 weeks from the project start date, depending on the device’s complexity and requirements.

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