One WhatsApp Alert.
2.16 million litres protected.
The message that started the response
A WhatsApp alert had been configured in Polar Cloud to notify Industrial Controls and the site owner when the monitored flow moved beyond its expected operating condition. When that alert arrived, it gave the team an early indication that something had changed – before the leak had to become obvious on the ground.
The alert prompted the water supply to be shut off while the repair and maintenance team was mobilised. On the historic Polar Cloud trend, that decision is visible as the flatline in flow.
One alert set everything in motion
The incident helped avoid an estimated 2.16 million litres of additional water loss. The full downloadable case study shows the historic trend, explains the flatline and restart spike, and breaks down the response, calculations and wider operational impact.
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Download the full Industrial Controls case study for the incident timeline, historic Polar Cloud trend and detailed calculations.
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Industrial Controls is an East London-based supplier of instrumentation and industrial equipment, established in 1997. The company provides instrumentation, process automation, control-panel design and manufacture, valves and actuators, logging, calibration, installation, commissioning, training and turnkey solutions. Its team supports industrial, municipal and water-sector customers with practical field expertise and service across the project lifecycle.