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Is there a limit to the number of SMS/ Email alerts sent ?
Posted
Updated
ByDylan Hyslop
Is there a limit to the number of alerts?
No, covered by the monthly/ yearly monitoring fee paid per device. This covers all SMS and email alerts sent out.
Not receiving alerts or notification?
There are 3 main causes for not receiving alerts:
Incorrect alert group details
Email provider issues
SMS alerts are blocked
Is there a limit to the number of SMS/ Email alerts sent ?
Follow the below steps to update or ensure the details are correct:
- Login to the Polar Monitoring portal
- From the dashboard, click on the users tab
- Click edit on the users name
- Review and edit if needed the cellphone number and email address.
- Click save
- Now click on the alert groups tab
- Search for the correct alert that needs to be recieved
- From here, the alert can be seen if its been enabled or not.
- To enable click the edit button
- Click enable if not done so and save.
- Next check if the user is allocated to the group
- Click manage users on the right of the screen
- If the user is not allocated, create a new user in the group.
- Refer to the alerts groups guide.
- Save
- Search for the correct alert that needs to be recieved
Is there a limit to the number of SMS/ Email alerts sent ?
Ensure the following are correct and followed:
- Connection problem
- Check connection point if using an ethernet cable or if working off WIFI, check that the WIFI is on and connected
- Check that the email address listed on the Polar Monitoring portal is correct
- Ensure the email is not in the spam or junk folder
- If so mark it is “not spam” to prevent this happening again
SMS alerts are blocked
Ensure that the number is not listed as a blocked contact/ provider.
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