Is there a limit to the number of SMS/ Email alerts sent ?

PostedOct 8, 2021

UpdatedOct 14, 2021

ByDylan Hyslop

Is there a limit to the number of alerts?

No, covered by the monthly/ yearly monitoring fee paid per device. This covers all SMS and email alerts sent out.

Follow the below steps to update or ensure the details are correct:

Login to the Polar Monitoring portal
From the dashboard, click on the users tab
- Click edit on the users name
- Review and edit if needed the cellphone number and email address.
- Click save
Now click on the alert groups tab
- Search for the correct alert that needs to be recieved
  - From here, the alert can be seen if its been enabled or not.
  - To enable click the edit button
  - Click enable if not done so and save.
- Next check if the user is allocated to the group
  - Click manage users on the right of the screen
  - If the user is not allocated, create a new user in the group.
  - Refer to the alerts groups guide.
  - Save

Ensure the following are correct and followed:

Connection problem
- Check connection point if using an ethernet cable or if working off WIFI, check that the WIFI is on and connected
Check that the email address listed on the Polar Monitoring portal is correct
Ensure the email is not in the spam or junk folder
- If so mark it is “not spam” to prevent this happening again

Ensure that the number is not listed as a blocked contact/ provider.